Refund policy

ZYNC | Return & Exchange Policy

To initiate an exchange, please email us within 48 hours of receiving your order at [Email Address]. Please include the following details in your email:

• Your Order Number

• The Product Name

• A clear photo of the original purchase receipt

• A photo of the defect or issue with the item

Alternatively, you can contact our customer support team by phone at [Phone Number] from Monday to Saturday, between 10:00 AM and 6:00 PM (PST).

Important Policy Guidelines

• Stitched Articles: ZYNC does not offer cash refunds or exchanges on any stitched articles.

• Unstitched Articles: We do not offer cash refunds on unstitched articles; however, they are eligible for product exchanges.

How it works: In both cases, once you reach out, a customer care agent will get in touch with you. Upon confirmation of the issue with your order, they will guide you through our easy, 3-step exchange process.